24/7 Customer Care
Our 24/7 Help Desk serves as the initial contact for all guest room and meeting room issues and will provide level one and level two support for your system. Guests call a toll-free number and are instructed on system use issues. This point of contact will be used to resolve any user-based issues. In addition to the above services, the Help Desk also acts as property staff level one support for defective equipment and a single point of contact for repair and outage notifications. IPS has built a solid reputation by providing trained, certified service personnel stations to cover client needs throughout Florida. This service is available 24/7, 365 days a year by IPS local technicians located in your area.
Network Operation Center
IPS services are proactive, not simply break-fix, and involve continuous monitoring of the HSIA network. Should a network problem occur, the NOC will, in most cases, anticipate and repair the problem before it impacts the business. We will immediately notify the proper personnel with instructions and support to remedy all network faults, both physical and virtual. IPS NOC allows 27/7, 365 monitoring of network devices and links and real time notification when a network device or link has failed.
Remember, IPS is your local Telecommunications and High-Speed Internet Company. IPS Help Desk is located in Florida and is always in contact with our trained local technicians. Local service and repair guaranteed, we work for you and are there when you